Terms and Conditions
Set out below are the terms on which Viona Beauty Clinic provides services to its clients.
Please ensure that you have read and fully understood them prior to booking any treatment.
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1. Appointments and Cancellations
We will notify you with the time and date of your treatment appointment. On receipt of this notification, please confirm your attendance at the clinic. Failure to do so may result in a reallocation of the appointment time to another client. All aestheticians and beauticians at Viona Beauty Clinic are trained and approved in accordance with the company’s treatment protocols and therefore in the interests of clinical audit, Viona Beauty Clinic does not guarantee continued treatment with the same practitioner.
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If you are unable to attend your appointment, we require 48 hours notice in order to reallocate your appointment to another client. Failure to give the required notice may result in your being charged a cancellation fee. If you fail to attend an appointment without giving due notice, we may charge a cancellation fee and require you to pay for all future treatments in advance. Clients who have pre-purchased a course of treatment may forfeit one of the treatments.
Late arrival may result in reduced treatment time or forfeiting of the appointment. Viona Beauty Clinic will endeavor to ensure that your appointment runs to time; however, for reasons beyond our control, we may need to cancel or postpone your appointment at short notice. In this unlikely event, we will make every effort to contact you in advance. We do not offer compensation if we cancel your appointment.
Prior to your appointment, we will inform you of any preparation required in advance of your treatment. Failure to comply may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
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2. Credit Card Details, Deposits and Payments
Credit/debit card details are sometimes taken in respect of consultation and pre-assessment bookings in order to secure the appointment. No fee will be charged to this card unless you fail to attend your appointment or cancel it with less than 24 hours notice. Under these circumstances, we will make a charge of £25.
Some test patches and follow-up appointments are chargeable, but these charges will be made in the clinic on the appointment day.
If you have paid for a course of treatments and are subsequently unable to complete the course, we will offer you the equivalent value in other treatments at the discretion of the management. Refunds are not given.
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3. Courses of Treatments
All treatments purchased as a course must be paid for in full on the day of the first treatment. All treatments must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.
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4. Treatment Suitability
We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. If you are not suitable for treatment, no fee is payable.
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5. Liability
Viona Beauty Clinic will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client’s responsibility to ensure that he or she provide Viona Beauty Clinic with all relevant medical details prior to each treatment. Viona Beauty Clinic will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Viona Beauty Clinic regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Viona Beauty Clinic liability for death or any personal injury resulting from Viona Beauty Clinic negligence.
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6. Competitions and Offers
Viona Beauty Clinic reserves the right to cancel or amend the competition, special offers or deals and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes will be notified to all via this website as soon as possible.
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7. Your Right to Complain
We endeavors to treat all our clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Viona Beauty Clinic, you are entitled to lodge a complaint, either verbally, by telephone or in writing.
If you require assistance with making your complaint, we will be pleased to help.
The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy, and you will receive a letter within two days of lodging the complaint that an investigation into the matter is underway.
During the course of the investigation, we may require you to attend an additional consultation with the practitioner involved in your treatment, if this is deemed appropriate. If you are not satisfied with this initial attempt at resolution, or have any objection to being seen by this practitioner, the clinic Manager will review your case.
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